Returns

The short version

30 days from delivery to return an unopened, unused unit. You book and pay the return freight. We refund the product price. No restocking fee. Damaged or defective on arrival is a claim, not a return, and we handle the freight.

What can be returned

• Returned within 30 days of the delivery date.
• Unopened and unused. If you opened a carton to inspect it, everything goes back exactly as packed.
• All kit parts present: line set, wires, brackets, remote, hardware, manuals.
• Original packaging, including foam and pallet.

What cannot be returned

• Installed units: mounted, wired, or connected to a line set.
• Units where refrigerant has been handled: valves opened, system evacuated, charged, or recovered.
• Units missing kit parts or original packaging.
• Units past 30 days from delivery.

Outbound freight is not refunded; it was included in the price.

How to start a return (RMA)

1. Email setpile@gmail.com within 30 days of delivery. Include your order number and the MPN (on the product page and carton label).
2. We email an RMA number and the return address: Setpile Corp, 1440 Coral Ridge Dr #206, Coral Springs, FL 33071, unless the supplier directs the return elsewhere. Do not ship until you have the RMA.
3. Book and pay for return freight with a carrier that handles pallets. Insure it for the product price and write the RMA number on every carton.
4. We inspect the unit on arrival. If it passes, we refund the product price to your original payment method within 10 business days of receiving the unit.

If a return fails inspection, we email you photos and explain why.

Damaged on arrival or defective (DOA)

This is a claim, not a return, and we work it for you.

1. Inspect the cartons before the driver leaves and note any damage on the proof of delivery (POD). The Shipping page has the checklist.
2. Contact us within 48 hours of delivery with your order number, the MPN, and photos of the cartons, the damage, and the unit label.
3. We open the claim with the manufacturer or supplier and tell you the next step: a replacement part, a replacement unit, or a return and refund.
4. You do not pay freight on a DOA unit. Keep the unit and packaging until the claim closes; the carrier may inspect it.

Damage reported after 48 hours, or with a clean POD and no photos, is much harder to claim. We will try, but cannot promise the outcome.

Cancellations

Cancel for free until the supplier scans the freight bill. After that the unit is on a truck and this policy applies. Email us with the order number.

The formal version is our Refund Policy. Both say the same thing.