Terms of service

Effective date: September 24, 2026

These terms govern your use of theminisplitshop.com and every purchase you make from it. The site is operated by Setpile Corp, a Florida corporation ("we", "us", "The Mini Split Shop"). Read the terms before you order.

1. Acceptance

By using the site or placing an order, you agree to these terms, our Privacy Policy, and our Refund Policy. If you do not agree, do not use the site.

2. Eligibility

You must be at least 18 years old and able to enter a binding contract. We sell and ship to street addresses in the contiguous United States (lower 48) only. We do not ship to Alaska, Hawaii, US territories including Puerto Rico, or PO boxes, and we may cancel and refund any order we cannot ship.

3. Products and specifications

We sell new Costway mini split systems in original packaging with the manufacturer's kit. Specifications, ratings (BTU, SEER2, HSPF2, voltage), kit contents, and warranty terms shown on the site come from the manufacturer. We publish them in good faith and correct errors when we find them, but we do not independently test the units. Images may differ slightly from the unit you receive, for example in the remote, the labeling, or minor cosmetic details. The manufacturer's documentation in the box controls. Costway is a trademark of its owner. The Mini Split Shop is an independent reseller and is not affiliated with, sponsored by, or endorsed by Costway.

4. Pricing and errors

Prices are in US dollars and include freight to the contiguous US. Sales tax is added at checkout where we are required to collect it. Prices track the manufacturer's published MSRP and can change without notice; the price at the time you order is the price you pay. If a listing shows a wrong price, a wrong specification, or stock we do not have, we may cancel the order and refund you in full, even after you receive an order confirmation. We will email you if that happens.

5. Orders and cancellation

Your order is an offer to buy. We accept it when we place it with our supplier. Live supplier quantity is shown on each product page. If the supplier's quantity reaches 0 after you order, we will email you within 4 business hours with a choice: cancel for a full refund, or wait for restock. You may cancel for free at any time before the supplier scans the freight bill. After that scan the unit is in transit and the Refund Policy applies. To cancel, email setpile@gmail.com with your order number.

6. Shipping

Freight is included for the contiguous US. Our supplier's freight partner ships the unit, usually curbside, and tracking is emailed when the supplier scans the freight bill. Typical transit is 3–7 business days after the scan. Transit times are estimates, not promises. You are responsible for having someone available to receive the delivery and for inspecting the cartons and noting damage on the proof of delivery before the driver leaves. Title and risk of loss pass to you on delivery; damage that is documented as described on our Shipping page is handled as a claim under Section 7. Full details are on that page.

7. Returns and refunds

Unopened, unused units in original packaging with all kit parts may be returned within 30 days of delivery. You book and pay return freight; we refund the product price. Outbound freight is not refunded. Installed units, units where refrigerant has been handled, and units missing kit parts are not returnable. Units that arrive damaged or defective must be reported within 48 hours with photos; we handle those claims with the manufacturer or supplier, and you do not pay that freight. The full terms are in the Refund Policy and on the Returns page.

8. Warranty

Each unit carries the manufacturer's (Costway's) limited warranty, which we pass through to you. The exact coverage for each model is printed on its product page under Warranty and in the manufacturer's documents. To the fullest extent permitted by law, we make no other warranty of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. We do not warrant labor, installation, or refrigerant work, and we add no labor warranty. Some states do not allow the exclusion of implied warranties, so this exclusion may not apply to you. See the Warranty page.

9. Installation and safety

These systems use refrigerant and high-voltage circuits. The Mini Split Shop sells equipment only. We recommend installation by an EPA Section 608 certified HVAC technician. Incorrect installation can void the manufacturer warranty, create a leak or shock hazard, and is not covered by Setpile Corp. Some jurisdictions require permits. We do not pull permits, and we do not refer a specific contractor unless we later publish a partner list. You are responsible for confirming that the unit's voltage and capacity fit your electrical service and your space. Sizing information on the site is a starting point, not a load calculation. See the Installation page and the Sizing Guide.

10. Limitation of liability

To the fullest extent permitted by law, Setpile Corp's total liability for any claim arising from a purchase or from use of the site is limited to the amount you paid us for the product in question. We are not liable for indirect, incidental, special, consequential, or punitive damages, including installation costs, electrical work, lost use, lost income, or property damage, even if we were told they were possible. Nothing in these terms limits liability that cannot be limited under applicable law. Some states do not allow these limits, so they may not apply to you.

11. Site content and conduct

The site's text and layout belong to Setpile Corp or its licensors. Product images and specifications belong to the manufacturer and are used to describe the products for sale. Do not scrape the site, copy its content for resale, or interfere with its operation. Do not place an order using someone else's payment method or shipping address without their permission.

12. Governing law and venue

These terms, and any dispute arising from them or from a purchase, are governed by the laws of the State of Florida without regard to its conflict-of-law rules. Any legal action must be brought in the state or federal courts located in Broward County, Florida, and you consent to their jurisdiction. Before filing anything, email us. Most problems get fixed with one message.

13. Changes

We may update these terms. The effective date at the top changes when we do. An order is governed by the terms in effect when it was placed.

14. Contact

Setpile Corp, 1440 Coral Ridge Dr #206, Coral Springs, FL 33071, United States. Phone 786-325-1325. Email setpile@gmail.com.