Refund policy

Effective date: September 24, 2026

This is the policy version of our Returns page. The two say the same thing.

Returns

  • Return window: 30 days from the delivery date.
  • Condition: unopened and unused, all kit parts present, in the original packaging.
  • Not returnable: installed units; units where refrigerant has been handled; units missing kit parts or original packaging; units past 30 days from delivery.
  • Restocking fee: none.
  • Return freight: booked and paid by the customer, after we issue an RMA.
  • Refund: the product price, to the original payment method, within 10 business days of our receiving the unit. Outbound freight is not refunded; it was included in the price.

How to return

  1. Email setpile@gmail.com within 30 days of delivery with your order number and the MPN.
  2. We email an RMA number and the return address. The default is Setpile Corp, 1440 Coral Ridge Dr #206, Coral Springs, FL 33071, unless the supplier directs otherwise. Do not ship before you have the RMA.
  3. Book and pay for return freight. Mark the RMA number on every carton.
  4. We inspect the unit on receipt and refund the product price within 10 business days.

Damaged on arrival or defective

Note any damage on the proof of delivery before the driver leaves. Contact us within 48 hours of delivery with your order number, the MPN, and photos. We open the claim with the manufacturer or supplier and handle it. You do not pay freight on a unit that arrived damaged or defective.

Cancellations

Cancel for free any time before the supplier scans the freight bill. After that, the return terms above apply.

Contact

Setpile Corp, 1440 Coral Ridge Dr #206, Coral Springs, FL 33071, United States. Phone 786-325-1325. Email setpile@gmail.com.